Privacy Policy

Who we are

This Privacy Policy is issued by Navigate Japan Limited (NZBN 9429052367342), a company registered in New Zealand trading as Home & Heart Property Maintenance. In this policy, "we," "us," and "our" refer to Navigate Japan Limited.

We are committed to handling personal information in accordance with the Privacy Act 2020 and its Information Privacy Principles.

Information we collect

When you use the booking form, we collect:

• Contact details — your first and last name, phone number, and email address.
• Relationship to the property — whether you are the owner, a tenant, or a property manager booking on their behalf.
• Property information — the address, and whether the property is currently managed by Home & Heart Property Management.
• Job details — the type of work required, a description of the work, and whether materials need to be sourced.
• Preferred timing — your first and second preferred dates, preferred time of day, and when the work needs to be completed by.
• How you heard about us, and anything else you choose to tell us in the form's free-text fields.

We do not knowingly collect more information than we need to quote and carry out the work.

How we collect it

Information is collected directly from you when you submit the booking form. The form is processed through Formspree, a third-party form-handling service, before reaching us by email. We also collect information directly if you contact us by phone or email.

Why we collect and use it

We collect and use this information to:

• respond to your booking request and confirm a date and time;
• prepare an accurate quote, including materials if relevant;
• carry out the agreed work (including related-party disclosures where the property is managed by Home & Heart Property Management); and
• communicate with you about your booking or ongoing work.

We do not use your personal information for marketing by a third party, and we do not sell personal information.

Who we may share it with

We may share personal information with:

• Formspree, the third-party service that processes booking form submissions on our behalf;
• Home & Heart Property Management, where the booked property is under their management (see Section 6);
• government agencies where we're legally required to; and
• our professional advisers, such as our accountant, where relevant to a specific matter.

We do not share personal information with third parties for their own marketing purposes.

Related-party disclosure

Storage and security

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

How long we keep it

We keep personal information only as long as it's needed for the purpose it was collected for, or as required by law.

• Bookings that do not proceed — kept for a reasonable period in case of follow-up, then deleted or anonymised.
• Completed work — kept for as long as required for our records, warranty or dispute periods, and tax and accounting obligations.

Cookies and website analytics

This website does not currently use tracking cookies, advertising pixels, or third-party analytics beyond the form-processing service described in Section 3. If that changes, we'll update this section to describe what's collected and how you can control it.

Access and correction

Under the Privacy Act 2020, you have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it's wrong. To make a request, contact us using the details in Section 14. We'll respond within the timeframes required by law, and will tell you if we're unable to provide access or make a correction, and why.

Children's privacy

Our services are directed at adults responsible for a property. We do not knowingly collect personal information from children.

Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details in Section 14 — most concerns can be resolved directly. If you're not satisfied with our response, you may complain to the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this policy from time to time, including to reflect changes to our services, this website, or the law. The version published here is the version in effect, taking effect from the date shown at the top of this page.

Contact

Questions about this policy, or requests to access or correct your personal information, are welcome.