Privacy Policy

Who we are

This Privacy Policy is issued by Navigate Japan Limited, a company registered in New Zealand (NZBN 9429052367342), trading as Home & Heart Resale Consignment. In this policy, "we," "us," and "our" refer to Navigate Japan Limited.

We are committed to handling personal information in accordance with the Privacy Act 2020 and its Information Privacy Principles.

Information we collect

When you enquire about an item or consign one with us, we collect:

• Contact details — your first and last name, phone number, and email address.
• Item information — a description, category, and photographs of the item, and its location.
• Assessment and sale information — the assessed value, any reserve, the auction house or platform used, the sale price achieved, and the commission and fees charged by that auction house or platform.
• Identity information — see Section 3.
• Payment details — the bank account you nominate for your share of the proceeds.
• Anything else you choose to tell us in the enquiry form's free-text fields.

We do not knowingly collect more information than we need to assess and sell an item on your behalf.

Identity verification

Where you're signing as an executor, administrator, attorney, or other authorised agent rather than the owner, we also record which authority you've shown us (such as a will, probate, letters of administration, or a solicitor's letter) to confirm you're entitled to deal with the item. This is separate from, and doesn't replace, the identity check above.

How we collect it

Most information is collected directly from you — through the enquiry form (processed via Formspree, a third-party form-handling service, before reaching us by email), and in person when we assess an item and complete a Consignment Authority.

Why we collect and use it

We collect and use this information to:

• respond to your enquiry and give you an honest first read on an item;
• assess and record an item's condition and value;
• list and sell the item through an appropriate auction house or platform, acting as your agent;
• meet our legal obligations, including record-keeping under the Secondhand Dealers and Pawnbrokers Act 2004; and
• pay your share of the proceeds and provide a settlement statement.

We do not use your personal information for marketing by a third party, and we do not sell personal information.

Who we may share it with

We may share personal information with:

• Formspree, the third-party service that processes enquiry form submissions on our behalf;
• the auction house or platform selling the item, to the extent needed to list and sell it — typically the item's description and photographs, and your details only where the sale itself requires it;
• government agencies where we're legally required to — for example, in connection with our secondhand dealer licence; and
• our professional advisers, such as our accountant, where relevant to a specific matter.

We do not share personal information with third parties for their own marketing purposes.

Storage and security

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification, or disclosure. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

How long we keep it

We keep personal information only as long as it's needed for the purpose it was collected for, or as required by law.

• Enquiries that don't proceed to a consignment — kept for a reasonable period in case you follow up, then deleted or anonymised.
• Consigned items and settlement records — kept for as long as required under the Secondhand Dealers and Pawnbrokers Act 2004, and for our own tax and accounting obligations.
• Identity verification records — kept as described in Section 3. Where no copy of your ID is retained, we keep only the sighted-and-confirmed record, for as long as the Act requires.

Cookies and website analytics

This website does not currently use tracking cookies, advertising pixels, or third-party analytics beyond the form-processing service described in Section 4. If that changes, we'll update this section to describe what's collected and how you can control it.

Access and correction

Under the Privacy Act 2020, you have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it's wrong. To make a request, contact us using the details in Section 14. We'll respond within the timeframes required by law, and will tell you if we're unable to provide access or make a correction, and why.

Children's privacy

Our services are directed at adults able to authorise the sale of an item. We do not knowingly collect personal information from children.

Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details in Section 14 — most concerns can be resolved directly. If you're not satisfied with our response, you may complain to the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this policy from time to time, including to reflect changes to our services, this website, or the law. The version published here is the version in effect, taking effect from the date shown at the top of this page.

Contact

Questions about this policy, or requests to access or correct your personal information, are welcome.